TELUS has decided that making fun of their downfalls is a great way to show how they’ve improved is their services. They’ve shared a few videos of the company’s staff reading your angry profanity-laced tweets related to internet, wireless and more. Check them out below:
http://youtu.be/dIQ1Yijn9aA
http://youtu.be/xqd2mUxYMrk
Telus is certainly using customer feedback to improve their quality of service, as they had the lowest number of wireless complaints according to the Commissioner for Complaints for Telecommunications Services’ latest annual report.
I’ve personally been a customer of TELUS for almost a decade and I can attest to their willingness to resolve any problems or concerns I’ve brought forward to their customer service.
Do you wish your carrier used this approach to answer your concerns/anger towards their service? Let us know in the comments!
